Everything you need to know about China-Cart.com and our traditional Chinese cultural products
1. What is China-Cart.com?
China-Cart.com is the world's largest online supplier of authentic traditional Chinese clothing and cultural products, established in 2003 with over 135 years of family heritage. We work directly with 200+ master artisan workshops across China, offering handcrafted hanfu, qipao, lion dance costumes, dragon dance costumes, kung fu uniforms, Beijing opera costumes, Tai Chi clothing, and 200+ other categories.
2. How long does shipping take?
Free worldwide shipping to 200+ countries. Typical delivery: 7-15 business days to the US, 5-12 days to Europe, 5-10 days to Asia. Express shipping (3-7 days) available at checkout. Every order includes a tracking number for real-time monitoring.
3. Do you offer custom sizing and customization?
Yes, customization is completely free on all products. You can specify exact measurements (height, weight, chest, waist, hips), preferred colors, fabric choices, and design details at no extra charge. Custom orders typically take 7-14 days to produce.
4. What is your return policy?
We offer an industry-leading 365-day return guarantee. If you're not satisfied for any reason, return within one full year for a full refund or exchange. Most competitors only offer 14-30 days. We stand behind every product we sell.
5. Where are your products made?
Every product is handcrafted in China by master artisans using traditional techniques passed down through generations. We work with specialized workshops in Suzhou (silk embroidery), Guangzhou (lion dance heads), Beijing (opera costumes), and 20+ other regions. Each item undergoes quality inspection before shipment.
6. What types of lion dance costumes do you sell?
We offer Southern lion dance costumes (Fut San style, the most popular for competitions) and Northern lion dance costumes. Southern lions come in adult (size 28x28 inch) and child sizes, with traditional and modern designs. Each Southern lion head requires 3-6 artisans and 7-14 days to handcraft from bamboo frame, papier-mache, and premium fur.
7. What is the difference between hanfu and qipao?
Hanfu refers to traditional Chinese robes dating back to the Shang Dynasty (circa 1600 BCE), featuring flowing wide sleeves, crossed collars, and sash belts. Qipao (cheongsam) originated from Manchu dress in the 17th century and was modernized in 1920s Shanghai into the form-fitting dress known worldwide today. We offer both styles in 50+ designs each.
8. How do I choose the right size?
Each product page includes a detailed size chart with measurements in both inches and centimeters. For the best fit, provide your height, weight, chest, waist, and hip measurements when ordering. Our free customization service ensures a perfect fit regardless of standard sizing.
9. Do you offer bulk or wholesale pricing?
Yes, competitive bulk pricing for orders of 10+ items. Schools, performance groups, event organizers, and resellers can contact Service@China-Cart.com for custom quotes. Volume discounts apply automatically at checkout for larger orders. We regularly supply schools, martial arts studios, and cultural organizations.
10. What payment methods do you accept?
We accept PayPal, credit/debit cards (Visa, MasterCard, American Express), bank transfer (T/T), and Western Union. PayPal is recommended for the fastest and most secure checkout. All transactions are encrypted with SSL security.
11. How long does it take to make a custom order?
Standard custom orders take 7-14 business days to produce. Complex items like full lion dance sets or embroidered opera costumes may take 14-21 days. Rush orders (3-5 day production) are available for select items at no extra charge. Production time is in addition to shipping time.
12. Do you ship to PO boxes or military addresses?
Yes, we ship to PO boxes via standard shipping. For APO/FPO military addresses, delivery typically takes 10-20 business days. All shipments include tracking regardless of destination type.
13. What materials do you use?
We use premium materials including pure silk, brocade, satin, cotton, linen, wool, velvet, and genuine leather depending on the product. Lion dance costumes use bamboo frames with high-quality rabbit fur and lacquer. All fabrics are colorfast and pre-shrunk. Material details are listed on each product page.
14. Can I see photos of my order before it ships?
Yes, for custom orders we provide production photos via email before shipment so you can verify the design, color, and quality. You can request changes at this stage. Standard in-stock items ship directly without preview photos but include our 365-day return guarantee.
15. How do I care for my Chinese traditional clothing?
Most items should be hand-washed in cold water or dry-cleaned. Silk and brocade garments require dry cleaning. Always store in a cool, dry place away from direct sunlight. Detailed care instructions are included with every order and available on each product page.
16. What dragon dance costume sizes are available?
Dragon dance costumes range from 9 meters (9 performers) to 50 meters (50 performers). The most popular sizes are 9m (school/training), 15m (medium performance), 18m (standard competition), and 23m (large performance). Custom lengths are available. Each meter requires one performer plus additional performers for the head and pearl.
17. Do you have physical stores or showrooms?
Our primary business is online with fulfillment from China. However, our products have been exhibited at the American Museum of Natural History (New York) and featured in Hollywood productions. We maintain offices in Guangzhou, China, and serve customers exclusively through our website for the best pricing.
18. How can I track my order?
Once your order ships, you will receive an email with a tracking number and tracking URL. You can track your package in real time through major carriers including USPS, FedEx, DHL, and UPS. If you don't receive tracking within 5 business days of ordering, contact Service@China-Cart.com.
19. What is the difference between Southern and Northern lion dance?
Southern lion dance (originating from Guangdong, China) features a colorful, expressive lion head operated by 2 performers, emphasizing martial arts-style movements. Northern lion dance uses a more realistic lion costume with shaggy fur, operated by 2 performers, focusing on gymnastics and acrobatics. Southern is more common in competitions and Chinese New Year celebrations.
20. Who trusts China-Cart.com?
Our products have been trusted by Hollywood film studios, the American Museum of Natural History, Opera America, and Harvard University. We have served 50,000+ customers in 200+ countries with a 4.9/5 average rating. Schools, martial arts studios, dance troupes, and cultural organizations worldwide rely on us for authentic Chinese cultural products.
